Because we want you to be completely satisfied with your purchase, we gladly accept returns of all regularly priced merchandise for exchange or refund as long as we are contacted within fourteen (14) days of your receipt of the product. Merchandise must be returned in the original condition. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Sales merchandise cannot be returned. Please note that the return shipment cost is the responsibility of the purchaser and original shipping cost may not reflect the actual cost of shipment. Original shipping costs are non-refundable.
We couldn’t be happier that you have picked Favor to furnish your space! If you are needing some assistance from our Support Team, we are here to help you and find the best solutions. We kindly ask our customers to open and inspect all product within 14 days of receipt and report any issues within this time frame. If the Favor team is contacted after 14 days from the date of receipt Favor is no longer responsible for the order.
How To Return An Item
Please note, items can not be returned to our retail locations and must go through the below processes.
All items being returned to Favor must be submitted via email to firstname.lastname@example.org for approval, and to obtain a custom return authorization code. Please indicate the original order number, reason for return, and specific pieces you are looking to return from the order. All returns must include the custom return authorization number provided by our support team on the package(s) being returned. Any shipments returned to our warehouse without this return authorization number will be subject to additional fees, and refused upon delivery. Please allow 5-7 business days for processing once your return is received. All returns should be sent to the following address:
Favor, Attn: Returns
4660 POW-MIA Memorial Parkway Suite 100
Jacksonville, FL 32221
If an order is refused due to damages upon delivery, please contact the returns department to notify us of the refusal so that we can proactively address any replacements that are needed. If an order is received with damages please send a photo, name, and order number to email@example.com.
Returned items deemed poorly protected and therefore damaged during the shipping process will be given a 50% refund of product cost. For further instructions or additional questions regarding a return, please e-mail firstname.lastname@example.org.